Shipping And Delivery

Shipping Policy for Resnova UK Branch Ltd trading as rès növa ("rès növa")

Effective Date: 4th December 2024

Thank you for shopping with rès növa. We strive to provide fast and reliable shipping for all our customers. Please read our Shipping Policy carefully to understand how we handle the shipping of your orders.

1. Shipping Methods and Delivery Times

The shipping options and delivery times for your order will be displayed during the checkout process. This allows you to choose the most suitable shipping method based on your location and preferences.

Please note: Business days are Monday to Friday, excluding public holidays.

2. Shipping Costs

Shipping costs depend on the size, weight, and destination of your order. You will be able to view the available shipping options and associated costs during the checkout process, prior to confirming your purchase.

3. Order Processing Times

All orders are processed and shipped Monday through Friday, excluding public holidays. Orders placed after 17:00 on weekdays or on weekends will be processed the following business day.

Please allow 1 business day for order processing before your items are shipped.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number (if applicable) so you can track the status of your shipment. You can also check the status of your order by logging into your account on our website.

If you haven't received your tracking information or have questions about your order, please feel free to contact our customer support team at info@resnova.online.

5. Shipping Restrictions

  • Address Accuracy: Please ensure that the shipping address you provide is accurate. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

  • PO Box Addresses: We do not currently ship to PO Box addresses. Please provide a valid street address for all orders.

  • Remote Locations: In some cases, remote or hard-to-reach locations may incur additional shipping charges. If this applies to your order, we will contact you with updated shipping costs.

6. Customs and Duties (For International Orders)

For international shipments, customs fees, import duties, and taxes may apply, depending on the country of delivery. These charges are the responsibility of the customer and are not included in the shipping cost.

Please check with your local customs office for information on applicable customs fees, duties, and taxes before placing your order. Unfortunately, we cannot predict or cover these additional costs.

7. Shipping Delays

While we strive to ensure timely deliveries, there may be occasional delays due to factors beyond our control, such as customs processing, weather conditions, or courier issues. If your order is delayed for any reason, we will notify you and provide an updated delivery estimate.

If you have not received your order within the estimated delivery time, please contact us at info@resnova.online for assistance.

8. Lost or Damaged Shipments

We take great care in packaging and shipping your order. However, in the unlikely event that your order is lost or damaged during shipping, please contact us immediately at info@resnova.online. We will work with the carrier to resolve the issue and arrange for a replacement or refund.

Please note: If you choose an uninsured shipping method, we are not liable for lost or damaged items. We recommend selecting tracked or insured shipping for valuable or fragile items.

9. Returns and Exchanges

Please refer to https://resnova.online/pages/returns-and-refunds for information on returns, exchanges, and refunds.

Please note: The customer is responsible for return shipping costs unless the product is defective or there was an error with your order.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns about shipping, please feel free to contact us:

rès növa
Email: info@resnova.online
Address: 128 City Road, London, EC1V 2NX