Returns policy

Returns Policy for Resnova UK Branch Ltd trading as rès növa

Effective Date: 4th December 2024
At rès növa, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return policy to make it easy for you to return items. Please read the policy below for information on how to return products, our requirements, and the process for exchanges or refunds.

1. Eligibility for Returns
We accept returns on most items within 30 days of the delivery date, provided that:
  • The item is unused, unopened and in its original condition, and in the original packaging.
  • The product has not been damaged, altered, or worn (other than for trying it on in the case of clothing).
  • The item is not marked as "final sale" or "non-returnable" at the time of purchase.
  • You provide proof of purchase, such as your order confirmation or receipt.

2. How to Return an Item

To initiate a return, please follow these steps:
  1. Contact Us: Send an email to info@resnova.online with your order number, details of the item(s) you wish to return, and the reason for the return. If you are requesting a replacement or exchange, please specify the details.
  2. Return Instructions: Once we receive your request, we will provide you with return instructions and a return shipping address.
  3. Return Shipping: You will be responsible for the cost of return shipping unless the item is faulty or damaged. We recommend using a tracked shipping method to ensure the return is safely delivered, as we cannot take responsibility for lost or undelivered return items.

3. Faulty or Damaged Items

If your item arrives damaged or defective, please contact us at info@resnova.online within 1 day of receipt to arrange for a replacement, exchange, or refund.
  • Evidence of Damage: Please provide photos of the damage or fault along with your order number.
  • Return Shipping: In cases of faulty or damaged goods, we will cover the cost of return shipping.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the same steps as the return process:
  1. Request an Exchange: Email us at info@resnova.online with your order number and the item you'd like to exchange, as well as the replacement item you'd like to receive.
  2. Return and Dispatch: You will need to return the original item, and once we receive it, we will ship out the replacement item. You may be responsible for the cost of return shipping unless the item was faulty or damaged.

5. Refunds

Once we have received and inspected your return, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow 7-10 business days for your refund to be processed. Depending on your payment provider, it may take additional time for the funds to appear in your account.
  • Partial Refunds: In some cases, partial refunds may be issued (e.g., if the item is returned in a used or damaged condition). We will notify you of any adjustments made to your refund amount.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:
  • Items marked as "final sale" or "non-returnable" at the time of purchase.
  • Personalized or custom-made products.
  • Gift cards or downloadable digital products.
  • Items that have been used or damaged after delivery (unless faulty).
  • Skincare, beauty products, supplements and health products.

7. Return Address

We will provide a returns label by email to return the goods to us.

8. Changes to Returns Policy

We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns about returns, refunds, or exchanges, please don't hesitate to contact us at:
rès növa
Email: info@resnova.online
Address: 128 City Road, London, EC1V 2NX