Privacy Policy

Privacy Policy for Resnova UK Branch Ltd trading as rès növa ("rès növa")

Effective Date: 4th December 2024

At rès növa, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://resnova.online make purchases, or interact with us in other ways.

1. Who We Are

rès növa is a company registered in the United Kingdom, with a registered address at 128 City Road, London, EC1V 2NX. You can contact us at info@resnova.online for any questions related to this Privacy Policy.

2. Information We Collect

We collect and process the following types of personal data:

A. Personal Information You Provide

  • When you make a purchase: We collect information such as your name, address, email address, phone number, and payment details (e.g., credit/debit card information or PayPal details).
  • When you create an account: If you register an account with us, we collect your name, email address, and any other information you choose to provide.
  • When you contact us: If you contact us via email, live chat, or other communication channels, we may collect the details of your inquiry and any personal information you provide.

B. Automatically Collected Information

  • Device and Browsing Information: When you visit our website, we may collect information such as your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the site. This information helps us improve the user experience.
  • Cookies: We use cookies to enhance your browsing experience on our website. For more information on how we use cookies, please see  https://resnova.online/pages/cookie-policy

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders: This includes verifying payment, delivering products, and providing customer support.
  • To improve our services: We analyze your use of our website and products to enhance user experience and functionality.
  • To send marketing communications: If you have opted in to receive marketing emails, we will send you promotional information, product updates, or special offers. You can opt-out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
  • To comply with legal obligations: We may need to use your data to comply with legal requirements, such as tax and accounting obligations.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your personal data with the following parties for the purposes outlined above:

  • Payment processors: To process payments securely (e.g., Shopify Payments, Stripe, PayPal).
  • Shipping providers: To deliver your orders (e.g., Royal Mail, Hermes, or other couriers).
  • Third-party service providers: To help us operate our business, such as website hosting, email marketing services, or customer support tools. These third parties are bound by confidentiality agreements and are not allowed to use your personal data for any other purposes.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax or accounting purposes). When we no longer need your personal data, we will securely delete or anonymize it.

6. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have certain rights regarding your personal data. These include:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Erasure: You can request that we delete your personal data, subject to certain exceptions.
  • Restriction: You can ask us to restrict the processing of your personal data under certain circumstances.
  • Objection: You can object to the processing of your personal data for direct marketing purposes.
  • Data Portability: You can request that we provide your personal data in a machine-readable format.

To exercise any of these rights, please contact us at info@resnova.online.

7. Security

We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it from unauthorized access, alteration, or disclosure. This includes using secure encryption for transactions and implementing strict access controls within our company.

However, please note that no method of transmitting or storing data is completely secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

8. International Transfers

As part of the services we use to process your orders and payments, your personal data may be transferred to countries outside the UK and the European Economic Area (EEA), such as the United States. In these cases, we ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with an updated "Effective Date". We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

rès növa
Email: info@resnova.online
Address: 128 City Road, London, EC1V 2NX