Refunds policy

Refunds Policy for Resnova UK Branch Ltd trading as rès növa
Effective Date: 4th December 2024

At rès növa, we are committed to ensuring our customers are satisfied with their experience. If you require a refund, our policy is designed to offer clarity and ease. Please read the guidelines below to understand our refund process, eligibility criteria, and timeframes.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • The product is returned within 30 days of the delivery date.

  • The item meets our return conditions as outlined in our Returns Policy (e.g., unused, in original packaging, and not marked as "non-returnable").

  • The request for a refund is accompanied by proof of purchase, such as an order confirmation or receipt.

2. How to Request a Refund

To request a refund, please follow these steps:

  • Contact Us: Email info@resnova.online with your order number, details of the item(s), and the reason for the refund request.

  • Return the Product: If applicable, you may be asked to return the product as per our Returns Policy. Instructions for return will be provided upon contacting us.

  • Refund Approval: Once the item has been received and inspected, we will confirm if your refund request has been approved.

3. Processing Refunds

Once approved, refunds will be processed as follows:

  • Refund Method: Refunds are issued to the original payment method used at the time of purchase.

  • Processing Time: Please allow 7-10 business days for your refund to be processed after approval. Additional time may be required by your payment provider for the funds to reflect in your account.

  • Partial Refunds: In cases where items are returned in a used or damaged condition, a partial refund may be issued. Customers will be notified of any adjustments to the refund amount.

4. Refunds for Faulty or Damaged Items

If you receive a faulty or damaged product, you are entitled to a full refund, including the cost of return shipping.

  • Contact Immediately: Please notify us at info@resnova.online within 1 day of receipt of the damaged or faulty item.

  • Evidence of Damage: Attach photos of the issue along with your order number to expedite the refund process.

  • Shipping Costs: We will cover return shipping costs in cases of damage or defects.

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Items marked as "final sale" or "non-returnable."

  • Personalized or custom-made products.

  • Gift cards or downloadable digital products.

  • Items used, altered, or damaged after delivery (unless faulty).

  • Skincare, beauty products, supplements, and health-related products.

6. Changes to Refunds Policy

We reserve the right to update or modify this Refunds Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

7. Contact Us

If you have questions or concerns regarding refunds, please reach out to us at:

rès növa
Email: info@resnova.online
Address: 128 City Road, London, EC1V 2NX