Payment terms and conditions

Payment Terms and Conditions for Resnova UK Branch Ltd trading as rès növa ("rès növa")

Effective Date: 4th December 2024

These PaymentTerms and Conditions ("Terms") govern the payment process for all purchases made through rès növa ("we," "us," or "our") at https://resnova.online ("the Website"). By making a purchase from us, you agree to these Terms.

1. Payment Methods

We accept the following payment methods on our website:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit/debit cards.
  • PayPal: You can also choose to pay via PayPal if you have an active PayPal account.
  • Shopify Payments: We use Shopify Payments as our primary payment gateway, which supports various methods including credit cards, debit cards, and Apple Pay.

All payments are processed securely through our payment processors. We do not store any credit card details on our site.

2. Order Confirmation

Once you complete a purchase, you will receive an order confirmation email that includes a summary of your order, the total amount charged, and the estimated delivery date. Please review the details of your order carefully.

If you do not receive an order confirmation email within 24 hours, please contact us at info@resnova.online to confirm your order was processed correctly.

3. Pricing and Currency

  • Prices: All prices displayed on the Website are in British Pounds (GBP), unless otherwise specified. Prices are subject to change without notice.
  • Taxes: The prices on the Website include VAT (Value Added Tax) at the applicable UK rate. If you are located outside the UK, taxes or customs duties may apply depending on your location, and you will be responsible for these charges.
  • Shipping Costs: Shipping costs are not included in the product prices. The total cost of shipping will be displayed during checkout before you confirm your order.

4. Payment Processing and Authorization

By submitting an order, you authorize us to charge the total amount due (including any applicable taxes, shipping, and handling) to your chosen payment method.

If payment cannot be processed for any reason (e.g., insufficient funds, expired credit card, etc.), we will notify you and your order may be canceled until an alternate payment method is provided. We reserve the right to refuse or cancel any order if we suspect fraudulent activity or unauthorized use of a payment method.

5. Currency Conversion

If you are shopping from outside the UK and paying in a currency other than GBP, your bank or payment provider will handle the currency conversion. You may be charged additional fees for currency conversion, and these charges are outside of our control.

6. Billing Address and Contact Information

When making a purchase, you must provide accurate billing information, including your full name, address, email address, and phone number. This information is necessary for payment processing and delivery. If the billing details provided are incorrect or incomplete, we may not be able to process your order and it may be canceled.

If your billing address does not match the address on file with your payment provider, we may ask for additional verification to confirm your identity before processing your payment.

7. Order Cancellations and Modifications

  • Order Cancellations: Once an order is placed, it is processed immediately to ensure prompt shipping. If you wish to cancel or modify your order, please contact us as soon as possible. However, we cannot guarantee that changes or cancellations can be made once the order has been processed and shipped.

  • Refunds: In the event that you cancel an order (where applicable), we will process a refund to your original payment method. Please allow [5-10 business days] for the refund to appear in your account, depending on your payment provider.

8. Refunds and Returns

Our [Return and Refund Policy](link to your Return and Refund Policy) governs the return of products and the processing of refunds. Please refer to that document for information about how refunds are handled for returned items and any applicable conditions.

If you receive a damaged or faulty item, please contact us immediately at info@resnova.online to arrange for a return and refund or replacement, as appropriate.

9. Subscription Services

If you have subscribed to any subscription-based products or services (e.g., recurring orders, memberships), you will be billed on a recurring basis according to the frequency and price stated at the time of purchase. You can cancel or modify your subscription at any time via your account or by contacting us directly.

By subscribing, you authorize us to charge the subscription fee on a recurring basis.

10. Payment Security

We take the security of your payment information very seriously. All payment transactions are processed using secure encryption technology and comply with the Payment Card Industry Data Security Standards (PCI DSS). Your payment details are handled by trusted third-party payment processors and are never stored on our servers.

11. Billing Disputes

If you believe there has been an error in your billing or if you have any concerns regarding a charge to your payment method, please contact us at info@resnova.online within 30 days of the transaction. We will investigate your claim and provide you with a response in a timely manner.

12. Limitation of Liability

We are not responsible for any charges, fees, or penalties imposed by your bank or payment provider in connection with your purchase, including foreign transaction fees, overdraft charges, or currency conversion fees. Please check with your payment provider for details regarding these charges.

13. Changes to Billing Terms and Conditions

We may update or modify these Billing Terms and Conditions from time to time to reflect changes in our payment processes or legal requirements. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review these terms periodically.

14. Contact Us

If you have any questions or concerns regarding billing, payment methods, or any aspect of the ordering process, please feel free to contact us:

Resnova UK Branch Ltd trading as rès növa
Email: info@resnova.online
Address: 128 City Road, London, EC1V 2NX